Terms & Conditions
This page should be read in conjunction with the following:
This website is operated by RJR SPORTING PRODUCTS PTY LTD and its subsidiaries and affiliates
(collectively, “us”, “we” or ” RJR SPORTING PRODUCTS PTY LTD” or RJR SPORTS.COM.AU )
You may wish to open these terms and conditions in another browser window so you may print them out.
OWNERSHIP AND OPERATION
RJR SPORTS is owned and operated by RJR SPORTING PRODUCTS PTY LTD.
ABN: 17 619 358 717
ACN: 619 358 717
PO Box 289, West Burleigh Heads QLD 4220
ONLINE REGISTRATION PROCESS
You will need to register with RJR SPORTING PRODUCTS PTY LTD to place an order for products through this website.
In return for permitting you to use any of the RJR SPORTING PRODUCTS PTY LTD websites and our services, you agree that any information you provide to us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation RJR SPORTING PRODUCTS PTY LTD has is immediately null and void.
CONDITIONS OF REGISTRATION
If you are under 18, you must ask your parents or guardians before you:
- Email RJR SPORTING PRODUCTS PTY LTD or post a website comment.
- Request RJR SPORTING PRODUCTS PTY LTD e-mail anything to you.
- Send in any information to RJR SPORTING PRODUCTS PTY LTD or purchase anything online.
By continuing to use this website and any of the services offered, you are confirming that you have received the consent of a parent or legal guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.
You acknowledge and agree that all content included on this website including, but not limited to, website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof shall remain at all times vested in RJR SPORTING PRODUCTS PTY LTD or its content suppliers and is protected by Australian and international copyright laws. You are permitted to use this material only as expressly authorised by the applicable rights holder. Subject to the foregoing, the page headers, custom graphics and button icons are (unless indicated otherwise) service marks, trademarks, and/or trade dress of RJR SPORTING PRODUCTS PTY LTD. All software used on this website is the property of RJR SPORTING PRODUCTS PTY LTD and is protected by Australian and international copyright laws
ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with RJR SPORTING PRODUCTS PTY LTD and using this website as a shopping resource ONLY. Any other use of materials on this website, including but not limited to, reproduction for purposes other than those noted above, modication, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of RJR SPORTING PRODUCTS PTY LTD is strictly prohibited.
NOTIFICATION OF COPYRIGHT INFRINGEMENT
RJR SPORTING PRODUCTS PTY LTD will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice containing the following elements.
- A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
- A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
- A description of the location of the material that you claim is being infringed;
- Information sucient to permit RJR SPORTING PRODUCTS PTY LTD to contact you, such as your physical address, telephone number and e-mail address;
- A statement by you that you have a good faith belief that the use of the material identied in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
- A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner’s behalf.
You can notify RJR SPORTING PRODUCTS PTY LTD of any claims of copyright infringement at the following email address: INFO@RJRSPORTS.COM.AU
You acknowledge and agree that trade marks included on this website shall remain at all times vested in, RJR SPORTING PRODUCTS PTY LTD or any third party licensing use thereof to RJR SPORTING PRODUCTS PTY LTD (as applicable). You further undertake not to use any such trade marks without the prior written consent of RJR SPORTING PRODUCTS PTY LTD, without the prior written consent of RJR SPORTING PRODUCTS PTY LTD or such third parties as own the applicable trade mark. The RJR SPORTING PRODUCTS PTY LTD ( RJR )logo is an official trade mark of RJR SPORTING PRODUCTS PTY LTD and is the subject of extensive trade mark registration worldwide.
For further information on intellectual property matters contact us: INFO@RJRSPORTS.COM.AU
CONTENT SUPPLIED BY USERS
If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary.
Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which RJR SPORTING PRODUCTS PTY LTD uses such material.
Any material submitted to this website or social media sites owned and controlled by RJR SPORTING PRODUCTS PTY LTD, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by RJR SPORTING PRODUCTS PTY LTD anywhere in the world, in any medium, in perpetuity.
AMENDING THE TERMS AND CONDITIONS OF USE
RJR SPORTING PRODUCTS PTY LTD reserve the right to add to, amend, change or remove any part of these Terms and Conditions at any time.
When material changes are made to the Terms and Conditions, a notice will be published on the home page of the website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. RJR SPORTING PRODUCTS PTY LTD may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distribute commercially without our permission.
The majority of the product images displayed on RJR SPORTING PRODUCTS PTY LTD websites and in advertisements and catalogues have been created by our own professional team of photographers, as most product is initially sold on a Pre-Order basis the image may display the manufacturer’ sample, the newly released product may have slight differences in terms of colour or pattern. Once the newly released product is received at RJR SPORTING PRODUCTS PTY LTD if we notice any major differences to the sample, the product will be re-shot and image changed on the websites.
Disclaimer: Whilst every effort is made to ensure product images and descriptions are correct when submitted on RJR SPORTING PRODUCTS PTY LTD websites we will not be held responsible for any changes made by the manufacturers. Please read though read our FAQ’s on what to do if you are unhappy with a product you have received.
Our FAQ section tells you how to order and pay for products. It also addresses any questions you might have about the delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.
As part of the initial order conformation process we will request an Authorisation of payment from your card issuer, this will show as a pending transaction for the full value of the order, this payment will only remain pending for a limited time should we not be able to complete your order. Payment is captured at the time of your order and prior to dispatching goods to you.
If you are purchasing a Pre-order Item which isn’t currently in stock we will process a Pre-Authorisation when the order is first placed but depending on the time until stock becomes available we may need to process a new transaction capturing relevant funds at that point when stock arrives. Please make sure you have adequate funds in your account around the stock due date.
RJR SPORTING PRODUCTS PTY LTD reserves the right to decline orders for bulk or high value purchases and to changes in price and availability information without notice.
All orders placed through the Website are subject to RJR SPORTING PRODUCTS PTY LTD acceptance. This means that RJR SPORTING PRODUCTS PTY LTD may refuse to accept or may cancel any order, whether or not the order has been conrmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, RJR SPORTING PRODUCTS PTY LTD will issue you a refund.
Once the package reaches its destination country any customs or import duties levied by the government of the destination country must be borne by the recipient.
RJR SPORTING PRODUCTS PTY LTD accept no liability for any additional charges levied by the government of the recipient country. By placing an order on our website the customer acknowledges the recipient accepts liability for any charges applied by their government ( including, but not limited to taxes,duties,holding fees ).
RJR SPORTING PRODUCTS PTY LTD has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and are subject to change. RJR SPORTING PRODUCTS PTY LTD would advise each customer to contact their local customs for further information prior to placing any order. Furthermore, RJR SPORTING PRODUCTS PTY LTD will also not be liable for any further costs incurred as a result of customers refusing to pay the applicable customs charges and will charge accordingly for any charges incurred by RJR SPORTING PRODUCTS PTY LTD as a result of the recipient’s refusal to pay the applicable charge levied by Customs.
Customers outside Australia should be aware RJR SPORTING PRODUCTS PTY LTD will take payment in Australian Dollars and any conversion shown in your local currency on the website is purely a guide calculated at that days exchange rate, however your bank or card issuer may not offer the same rate. RJR SPORTING PRODUCTS PTY LTD will not be liable for any further charges your card issuer may levy.
Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts.
Promotions/offers on one of the RJR SPORTING PRODUCTS PTY LTD websites will only usually apply to that particular website and not the whole family of RJR SPORTING PRODUCTS PTY LTD websites.
RJR SPORTING PRODUCTS PTY LTD will endeavour to display availability as accurately as possible.
If we are unable to supply the goods requested we will aim to assist you in finding a suitable alternative upon which you are happy with, however RJR SPORTING PRODUCTS PTY LTD will not be bound to offer alternatives to a greater value than the item originally chosen, and a difference may be required to be paid.
If you do not wish for an alternative product we will cancel the order and any pending transaction promptly, please be aware that funds may take several days to reallocate in your account.
In the event that we do not receive all of an order from a supplier Pre-orders will be filled in chronological order, we will contact any customers whom have missed out with either alternatives or refunds as mentioned above.
Pre-Order dates are provisional and although we do receive most stock on time we cannot be held responsible for any costs incurred for your time, or services you’ve paid for if there are delays or non supply of product.
In accordance with the Australian Consumer Rights Law you have 30 consecutive days from the day after you receive your parcel to cancel your contract with us.
Should you wish to do this we require written notication via email or post. You may do this either before you receive your parcel or it can be placed within the parcel upon its return.
Please fill out this form which can be found on our website, which details your full name, postal address and email contact. If you choose to send the form via email, please edit accordingly and send as an attachment.
If you choose to cancel using the Cancellation Form we will give a full refund of the goods including up to our Standard delivery charge. Please note that if you paid for Express delivery and goods were dispatched you may not be fully reimbursed for this.
If goods have been dispatched you will be expected to cover the cost of return, or pay for the cost of retrieval if the courier hasn’t yet delivered. For parcels larger than two shoe boxes or weighing over 5KG, please contact our Customer Service team who may be able to advise a more cost-effective returns method or arrange collection at cost to you.
We regret that we are unable to cancel orders for personalised items if the personalisation process has begun. We therefore advise that you contact us, preferably by telephone, very promptly after placing your order if you wish to cancel. In the event that the personalisation has not already begun, cancelling the order will not be an issue. In this instance, we will issue a full refund and completion of the cancellation form is not required.
Any non-personalised cancelled items must be returned to us in resalable condition, unused and complete with original packaging. When returning, please protect product packaging by using additional outer packaging to return. Avoid placing postage labels or tape on the product packaging as they may otherwise be deemed as not resalable.
RJR SPORTING PRODUCTS PTY LTD will initially Pre-authorise funds for the full order total at the point of ordering, however payment is captured for all pre-ordered items just before they are dispatched from our warehouse or, in the case of personalised items, payment is captured before they are sent for personalisation. Therefore Pre-Autorised funds may reallocate into your account if stock arrives more than 5 days after the order is placed, a new transaction will then be processed when stock arrives, please ensure you have funds available near the expected stock due date.
RJR SPORTING PRODUCTS PTY LTD has no control over and does not accept responsibility for the length of time it takes for funds to be released back to your account.
Pre-Order dates are provisional and although we do receive most stock on time we cannot be held responsible for any costs incurred for your time, or services you’ve paid for if there are delays or non supply of product. By submitting your payment details to RJR SPORTING PRODUCTS PTY LTD you accept that we will capture funds at the time stock is available for dispatch, RJR SPORTING PRODUCTS PTY LTD will not accept liability for any charges applied by your card provider relating to the transaction.
RJR SPORTING PRODUCTS PTY LTD regrets that once an order containing Personalised items has been picked it cannot be changed or cancelled.
All Personalised Items can not be returned unless deemed to have a genuine fault of manufacturer RJR SPORTING PRODUCTS PTY LTD reserves the right to utilise our knowledge and expertise in positioning the personalisation on the product. Examples shown represent what the personalisation will look like on a nished product and provides an idea of the general places we personalise a product.
Our experienced team will also choose the most appropriate colour for the personalisation. However, if you would like a specific colour, please do not hesitate to contact our Customer Service Team to request this. (Please place the order over the phone or contact us by phone immediately after you have placed the order to advise us of your preferred colour). A digital file that you have is helpful to prevent mistakes.
For customised clothing, please note that once a sample has been approved, you will not be able to make any changes. Colour tones can vary based on lighting, fabric available and manufacturing process so if you require a higher definition photo of the sample, please do not hesitate to ask (If exact colours are required, please advise us of the specific Pantone shade).
If there is an item in your order that you have requested to be personalised and it is not currently in stock, it may delay the whole order unless you give us your written consent to personalise and dispatch the items we do have in stock.
However, please be aware that, should there be any issues with obtaining the stock from our suppliers that results in any backorder items being cancelled from your order, we will not be able to accept back the part of the order that we have already personalised.
PARCELS LOST IN TRANSIT
Whilst goods are in transit to you RJR SPORTING PRODUCTS PTY LTD are responsible for ensuring delivery is at least attempted, and in the case you are unavailable to receive at the address you given to us we will supply sufficient assistance so you can locate and collect your order from the relevant delivery agent.
If you do not receive your parcel within the specified delivery time shown in the Basket, please track your parcel using the information provided in the Dispatch notification you received from us, if this doesn’t assist with locating your parcel please contact our Customer Service team by phone or email.
We ask that we be given sufficient time to investigate with our delivery agents before either replacing or refunding goods, investigation time is often longer for parcels sent outside Australia or interstate.
We will not keep you waiting unnecessarily as we find in most cases parcels are located after investigation and are often received quicker than sending a replacement.
If delivery is to a commercial address (work/hotel) rather than a residential address, responsibility for locating the parcel rests with the customer as soon as we are able to confirm the parcel has been delivered to the reception area of the requested building. RJR SPORTING PRODUCTS PTY LTD accept no liability for parcels lost or misplaced after delivery is confirmed.
( ADR ) ALTERNATIVE DISPUTE RESOLUTION
In the event that you are unhappy with the service or product you have received from us, we have staff in place who will do their best to put things right.
However, should you wish to dispute a decision we have made and would rather raise this with an independent body, rather than with ourselves directly, please see the following link for the Consumer Ombudsman.
This site is for the use of Australian Customers https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
RJR SPORTING PRODUCTS PTY LTD may provide links to websites owned by RJR SPORTING PRODUCTS PTY LTD and associated companies from time to time and/or websites that are owned by third parties that are not connected with RJR SPORTING PRODUCTS PTY LTD. All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of RJR SPORTING PRODUCTS PTY LTD has any responsibility or liability for such third party websites.
The Website may contain services and features that are available to certain mobile phones. Your carrier normal rates and fees may apply. If RJR SPORTING PRODUCTS PTY LTD charges you for a mobile service, you will first be notified and asked to accept any charges.
Not all mobile services will work with all carriers or devices. You should check the rates and services offered by your carrier. By using RJR SPORTING PRODUCTS PTY LTD mobile services, you agree that we may communicate with you by electronic means to your mobile device and that certain information about your use if these services may be shared with us. If you change or deactivate your mobile phone number, you must promptly update your account information to ensure that we don’t send your messages to a different person.
RJR SPORTING PRODUCTS PTY LTD allows you the option to publish about the actions you take on RJR SPORTING PRODUCTS PTY LTD Website to Facebook, Twitter and other social platforms. RJR SPORTING PRODUCTS PTY LTD does not control which information gets disseminated on participating social platforms.
You agree to allow RJR SPORTING PRODUCTS PTY LTD to check your RJR SPORTING PRODUCTS PTY LTD cookies when you are visiting participating social platforms, and allow us to receive information about your use of those social platforms. You can advise is if you wish this to be deactivated.
RJR SPORTING PRODUCTS PTY LTD will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.
Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of RJR SPORTING PRODUCTS PTY LTD and if RJR SPORTING PRODUCTS PTY LTD is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a ‘force majeure’ and RJR SPORTING PRODUCTS PTY LTD shall be excused the performance for so long as such a situation endures.
For the purposes of these Terms and Conditions, the term ‘force majeure’ shall be deemed to include any cause affecting the performance by RJR SPORTING PRODUCTS PTY LTD of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of RJR SPORTING PRODUCTS PTY LTD and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.
RJR SPORTING PRODUCTS PTY LTD reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.
You agree to indemnify, defend and hold RJR SPORTING PRODUCTS PTY LTD, all of their associate companies, their directors, employees, information providers, license holders and licensees, officers and partners, (collectively, the “Indemnified Parties”) harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by RJR SPORTING PRODUCTS PTY LTD as the case may be, in defence of any claim. RJR SPORTING PRODUCTS PTY LTD reserves the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of RJR SPORTING PRODUCTS PTY LTD.
We may amend this website and our services in any way and at any time with or without notice to you.
COMPLAINTS AND COMMENTS
If you have any complaints or comments about our website or any of the products supplied to you, please contact RJR SPORTING PRODUCTS PTY LTD by calling our Customer Service Team on the number advertised on the relevant RJR SPORTING PRODUCTS PTY LTD website, by emailing INFO@RJRSPORTS.COM.AU or through the Contact Us section on the website. Our Customer Service Team are available Mon – Fri from 9am until 5pm.
Please allow up to 24hrs for us to respond to website comments and emails.
In situations where RJR SPORTING PRODUCTS PTY LTD gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.
WEBSITE USE RESTRICTIONS
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable laws, none of RJR SPORTING PRODUCTS PTY LTD nor any of their respective directors, employees, Affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if RJR SPORTING PRODUCTS PTY LTD have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall RJR SPORTING PRODUCTS PTY LTD total liability to you for all damages, losses, and claims (whether in contract, (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.
To help prevent credit/debit card fraud, we may request additional information should we have any concerns with your order. This additional information would be proof of billing address or simply a conversation with you so we can discuss our concerns.
RJR SPORTING PRODUCTS PTY LTD will never cancel or not accept an order without liaising with the customer unless we are certain the order was not genuinely placed by the cardholder.
Any details which are confirmed as fraudulent are passed to the Australian police force. Credit card fraud is illegal and we will cooperate with all domestic and international police/crime prevention agencies and seek to prosecute all perpetrators to the fullest extent of the law. If you have any concerns/questions regarding our fraud processes, or you are in law enforcement and require information regarding a specific transaction, please contact INFO@RJRSPORTS.COM.AU and a member of our executive team shall be in contact.
RJR SPORTING PRODUCTS PTY LTD is not responsible or liable for any User Generated Content or other Content posted on the Website or for any offensive, unlawful or objectionable content you may encounter on or through the Website. The Website, User Generated Content, Content, and the materials and products on this Website are provided without warranties of any kind. To the fullest extent permitted by law, RJR SPORTING PRODUCTS PTY LTD disclaims all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
RJR SPORTING PRODUCTS PTY LTD cannot guarantee and does not promise any specific results from use of the Website. RJR SPORTING PRODUCTS PTY LTD does not represent or warrant that the Website will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes the Website available are free of viruses or anything else harmful. To the fullest extent permitted by law, RJR SPORTING PRODUCTS PTY LTD does not make any warranties or representations regarding the use of the materials or Content in the Website in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise. You understand and agree that you download or otherwise obtain Content (including any mobile client) at your own risk, and that you will be solely responsible for your use and any damage to your mobile device or computer system, loss of data or other harm of any kind that may result. RJR SPORTING PRODUCTS PTY LTD reserves the right to change any and all Content and other items used or contained in the Website at any time without notice. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of Australia and its states and territories whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside Australia do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under Australian law.
RJR SPORTING PRODUCTS PTY LTD shall not be liable for any failure to perform its obligations where such failure is a result of acts of Nature (including fire, flood, earthquake).